Frequently asked questions

What are your postage times?

Orders within the UK should arrive between 1-3 working days after being shipped whilst orders outside of the UK should arrive between 7-14 working days. Due to COVID 19, postage times may take slightly longer due to increased pressure on postal services. Please note: - We are not held liable for any tax/customs fees - We hold no responsibility if you provide the wrong address - Our items within the UK are sent by standard mail so tracking is unavailable.

What types of payment do you accept?

We accept all major credit and debit cards and PayPal. All payments are done on a secure page and we do not store your card details or share your information with any third parties. Click HERE for more information on ordering and payments.

Do you ship worldwide?

Yes! We ship to most countries worldwide.

Where can I track my order? (International)

Once your order has been shipped, you will receive a notification email containing your tracking number. You can track your order HERE. Please note this applies to International orders using the International Tracked service only.

I have not received my order yet. Where is it?

Please allow 7 working days for UK orders and 21 working days for international delivery before contacting us about a missing order. Please note that delivery times may take longer over busier times of the year. Click HERE for more information on delivery information.

Do you accept custom orders?

Currently I do not accept custom orders however please dont hesitate to send a message using the contact us page if you would like a different swarovski bead colour/ chain length etc. I will try to help as much as I can. Click HERE for more information on how to contact us.

How do I become a Simply Gothic stockist?

If you are interested in becoming a Simply Gothic stockist, please contact us by email - or click HERE to find out more information and leave us a message.