Frequently asked questions
What are your postage times?
Orders within the UK should arrive between 1-3 working days after being shipped whilst orders outside of the UK should arrive between 7-14 working days.
What types of payment do you accept?
We accept all major credit and debit cards and PayPal. All payments are done on a secure page and we do not store your card details or share your information with any third parties.
Do you ship worldwide?
Yes! We ship to most countries worldwide.
Where can I track my order? (International)
Once your order has been shipped, you will receive a notification email containing your tracking number. You can track your order HERE. Please note this applies to International orders using the International Tracked service only.
I have not received my order yet. Where is it?
Please allow 7 working days for UK orders and 21 working days for international delivery before contacting us about a missing order. Please note that delivery times may take longer over busier times of the year.
Do you accept custom orders?
Currently I do not accept custom orders however please dont hesitate to send a message using the contact us page if you would like a different swarovski bead colour/ chain length etc. I will try to help as much as I can.
How do I become a Simply Gothic stockist?
If you are interested in becoming a Simply Gothic stockist, please contact us by email - firstname.lastname@example.org or click HERE to find out more information and leave us a message.