Here you will find information regarding postage prices, packaging, lost or damaged items, our returns policy and dispatch and delivery times.
Delivery prices and times
All UK orders are sent by Royal Mail 1st Class which will arrive between 1-3 working days. International orders are sent by either Royal Mail International Tracked which will arrive between 5-7 days or International Standard (for orders £20 and under) which will arrive between 7-14 days. Please note that during busier times of the year, like around Christmas, it may take a couple of days longer.
The postage prices are listed below:
UK - 1st Class - £2 - £4
International Tracked - £11-19
International Standard (orders £20 and under) - £6-19
Packaging and Dispatch Times
Orders will take approximately 1 week to create and ship. Customers will receive a shipping notification by email, once their order has been despatched, containing tracking information (if that option was chosen). If your order is delayed, you will receive an email.
All orders are sent safely in bubblewrap packaging to avoid any damages during shipping.
We are not held liable for any tax/customs fees
We hold no responsibility if you provide the wrong address
Our items within the UK are sent by standard mail so tracking is unavailable.
Lost or damaged post will need to be reported to email@example.com and will be reviewed within two days. In the case of a lost order, I will report it to the postal company which will then investigate it. Once I receive the refund by the postal company, I will then contact the customer and give the option of a refund or a replacement order. This process can vary in time depending on the location.
In the case of an item getting damaged by the fault of the postal company, this will again be reported and investigated. Photographic evidence is vital in order to claim for replacements so please keep all packaging and items as this is what is required to make a claim. This process again can vary in time.
As all items are unique and handmade, I do not accept returns unless the item is faulty or damaged. All returned items should be discussed beforehand by contacting via email- firstname.lastname@example.org . Earrings cannot be refunded under any circumstances due to hygiene reasons.